Installing a plugin is only the first step. I’d test it on the pages where customers need help, such as a service page or a WooCommerce product page. Then I’d open the site on my phone and make sure the widget doesn’t get in the way of an inquiry form or checkout button.
Read Kurt’s In-Depth Text.com ReviewHow Do You Add Text.com to WordPress?
Text.com documents creating a widget and connecting its WordPress plugin to your Text account. I’d follow the guided install, check that the widget appears for a visitor who isn’t logged in, and confirm that a teammate can reply from the inbox. Text.com’s WordPress setup guide
What Would I Test on Mobile?
Check the widget at normal text size and with the page zoomed. Open it on your main landing page and on any page with a form or purchase button. If you use caching or a consent banner, test as a new visitor to see when the widget appears.
Does WooCommerce Need Extra Testing?
Test a product variant and a cart in a staging or test setup. If you want the AI to handle order questions, confirm which data it sees and how the customer is verified. A working chat widget alone doesn’t tell me whether the store integration is ready. Text.com’s WooCommerce integration
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