Start with the pages where customers tend to stop and ask for help. A product page might need answers about sizing or delivery. After a purchase, the questions could be about tracking or changing an order. I’d test those separately because the AI may need access to different information for each one.
Read Kurt’s In-Depth Text.com ReviewWhere Can You Put the Widget?
Text.com documents installing the widget through its Shopify integration and enabling it in the theme. Its guide lists checkout placement for Shopify Plus and thank-you-page placement for Basic or higher. I’d confirm the surface you need before choosing a tool. Text.com’s Shopify installation guide
What Would I Let the AI Answer?
I’d start with questions it can answer from your catalog and policies. Test variants, out-of-stock products, and delivery cutoffs. For order questions, confirm what the app can access and how it verifies the customer before showing order details. Route exceptions to a person.
How Would I Compare Shopify Chat Apps?
Test the same product question, order inquiry, and human handoff in each app. Check how the widget looks on a phone and whether it blocks the cart. I’d compare Text.com with a Shopify-focused tool such as Gorgias if store support is the main job. Gorgias’s Shopify chat requirements
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