A customer might start a question on your site and follow up on WhatsApp. I’d check whether a teammate can find both conversations and work out that they’re related. A shared inbox makes them easier to reach, but I’d test how the tool identifies customers before assuming it joins their histories.
Read Kurt’s In-Depth Text.com ReviewWhat Do I Need to Connect WhatsApp?
Text.com’s setup guide calls for a Meta Business Portfolio and administrator permissions. Before connecting the number you use for business, ask what happens to your current setup and whether account verification or messaging charges affect how you’ll use the channel. Text.com’s WhatsApp connection guide
How Would I Organize the Inbox?
Give each new conversation an owner and make sure a teammate can cover that queue when the owner is away. I’d test with one message from the website and one from WhatsApp. Check that both show up, get assigned, and can be answered without switching apps.
What Should I Confirm Before Paying?
Check whether your plan supports the WhatsApp number and account you intend to connect. Ask about limits and fees, and confirm whether the AI can reply in that channel if you want it to. I’d test replies and handoffs on WhatsApp separately from the website widget.
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